Joan A. Tober, vs. Civano 1 Neighborhood 1 Homeowners Association

Case Summary

Case ID 19F-H1918042-REL-RHG
Agency ADRE
Tribunal OAH
Decision Date 2020-01-15
Administrative Law Judge Kay Abramsohn
Outcome loss
Filing Fees Refunded $0.00
Civil Penalties $0.00

Parties & Counsel

Petitioner Joan A. Tober Counsel
Respondent Civano 1 Neighborhood 1 Homeowners Association Counsel Diana J. Elston, Esq.

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Administrative Law Judge concluded that the HOA acted in compliance with A.R.S. § 33-1805(A) and (B) and was the prevailing party on rehearing. The HOA was not required to provide the privileged attorney letter, and Petitioner failed to clarify her vague request for other documents.

Why this result: Petitioner failed to sustain her burden of proof. The primary requested document was privileged, and the overall request was unreasonably broad and left unclarified, preventing the HOA from reasonably making records available.

Key Issues & Findings

Alleged violation of HOA member access to records statute regarding timeliness of disclosure.

Petitioner sought a copy of a privileged attorney letter discussed at a Board meeting and "any and all documentation" regarding the North Ridge wall. The issue on rehearing was whether the HOA violated A.R.S. § 33-1805 by failing to provide records within 10 business days. The ALJ found no violation, concluding the letter was privileged communication and the broader request was unreasonably broad and unclarified by the Petitioner.

Orders: The HOA is the prevailing party with regard to the rehearing, and Petitioner’s appeal is dismissed.

Filing fee: $0.00, Fee refunded: No

Disposition: respondent_win

Cited:

  • A.R.S. § 33-1805
  • A.R.S. § 33-1805(A)
  • A.R.S. § 33-1805(B)(1)
  • A.R.S. § 41-2198.01
  • A.R.S. § 32-2199.02(B)
  • A.R.S. § 41-1092.07(G)(2)
  • A.A.C. R2-19-119(A)
  • A.A.C. R2-19-119(B)(1)
  • A.A.C. R2-19-119(B)(2)
  • A.R.S. § 12-904(A)
  • A.R.S. § 41-1092.08(H)

Analytics Highlights

Topics: HOA records request, Attorney-Client Privilege, Statutory violation (A.R.S. 33-1805), Timeliness, Rehearing
Additional Citations:

  • A.R.S. § 33-1805
  • A.R.S. § 33-1805(A)
  • A.R.S. § 33-1805(B)(1)
  • A.R.S. § 41-2198.01
  • A.R.S. § 32-2199.02(B)
  • A.R.S. § 41-1092.07(G)(2)
  • A.A.C. R2-19-119(A)
  • A.A.C. R2-19-119(B)(1)
  • A.A.C. R2-19-119(B)(2)
  • A.R.S. § 12-904(A)
  • A.R.S. § 41-1092.08(H)

Audio Overview

Decision Documents

19F-H1918042-REL-RHG Decision – 764197.pdf

Uploaded 2025-10-08T07:08:41 (187.4 KB)





Briefing Doc – 19F-H1918042-REL-RHG


Briefing: Case No. 19F-H1918042-REL-RHG, Tober v. Civano 1 HOA

Executive Summary

This document provides a comprehensive analysis of the Administrative Law Judge (ALJ) Decision in Case No. 19F-H1918042-REL-RHG, involving Petitioner Joan A. Tober and Respondent Civano 1 Neighborhood 1 Homeowners Association (HOA). The dispute centered on the HOA’s alleged failure to provide records in accordance with Arizona statute A.R.S. § 33-1805.

The core conflict originated from the Petitioner’s request for a specific attorney’s letter (“the Letter”) concerning the North Ridge wall, which was mentioned at an HOA Board meeting. The Petitioner argued that by discussing the Letter, the HOA waived attorney-client privilege. The HOA maintained the Letter was privileged and rightfully withheld. The Petitioner subsequently expanded her request to “any and all documentation” regarding the wall, which the HOA found to be overly broad.

Following an initial hearing on June 5, 2019, the ALJ ruled in favor of the HOA, finding the Letter was privileged and the HOA had complied with the statute. A rehearing was granted to address the Petitioner’s claim that the ruling “did not address the timeliness aspect of the law.”

The final decision, issued after the December 11, 2019 rehearing, reaffirmed the HOA as the prevailing party. The ALJ concluded that the HOA did not violate the 10-business-day requirement of A.R.S. § 33-1805. The ruling determined that the Petitioner’s expanded request was “unreasonably broad,” and her failure to respond to the HOA’s request for clarification prevented the HOA from being able to reasonably provide records. The Petitioner’s appeal was ultimately dismissed.

——————————————————————————–

Case Overview

Case Number: 19F-H1918042-REL-RHG

Tribunal: In the Office of Administrative Hearings, Arizona

Petitioner: Joan A. Tober (Appeared on her own behalf)

Respondent: Civano 1 Neighborhood 1 Homeowners Association (Represented by Diana J. Elston, Esq.)

Administrative Law Judge: Kay Abramsohn

Subject Matter: A petition filed with the Arizona Department of Real Estate alleging an HOA violated A.R.S. § 33-1805 by failing to provide association records upon request.

Chronology of Key Events

Nov 20, 2018

At an HOA Board meeting, the President mentions a letter from the HOA’s attorney regarding the North Ridge wall, its erosion, and the HOA’s legal responsibility. He suggests he “can … send it out.”

Nov 26, 2018

Petitioner makes her first request for a copy of the attorney’s letter.

Nov 27, 2018

Petitioner makes a second request. The HOA responds that it is waiting for clarification from its attorney.

Nov 29, 2018

Petitioner submits a third, expanded request for “any and all documentation… and all background information” regarding the North Ridge wall.

Nov 29, 2018

The HOA responds that the President had misspoken, the letter is a privileged “Legal Opinion,” and asks if Petitioner needs a copy of the “original engineer report” for clarification. The ALJ found no evidence Petitioner responded to this clarification request.

Dec 26, 2018

Petitioner files her official Petition with the Arizona Department of Real Estate.

Jan 15-16, 2019

The HOA forwards “historical erosion reports” (2013 and 2014) and an invoice to Petitioner, who acknowledges already possessing the reports.

June 5, 2019

The first administrative hearing is held.

July 29, 2019

The initial ALJ Decision is issued, finding in favor of the HOA.

Aug 5, 2019

Petitioner files a request for rehearing, citing the “timeliness aspect of the law.”

Aug 23, 2019

The Commissioner of the Arizona Department of Real Estate grants the rehearing.

Dec 11, 2019

The rehearing is conducted.

Jan 15, 2020

The final ALJ Decision is issued, again ordering that the HOA is the prevailing party and dismissing the Petitioner’s appeal.

Petitioner’s Position and Arguments

Joan A. Tober, a homeowner since 2001, past Board member, and active observer who taped and transcribed HOA meetings since 2008, built her case on several key arguments:

Waiver of Privilege: The Petitioner’s central initial argument was that the HOA had “intentionally waived confidentiality” of the attorney’s letter. She contended that because the HOA President mentioned the Letter in an open meeting and other Board members did not object, this demonstrated “unanimous consent to waive confidentiality.”

Right to Information: The Petitioner’s requests were framed as a right to access information impacting her dues and the HOA budget. Her first request noted, “Since it was discussed at the Board meeting and impacts my dues in addition to being an integral part of the budget decision I see no reason why I should have to pay for a copy.”

Expanded Request for Full Background: After her initial requests for the Letter were met with a delay, the Petitioner broadened her demand significantly:

Allegation of Incomplete Disclosure: The Petitioner argued that even after filing her petition, the HOA’s response was insufficient. She asserted that “the Association only sent two reports that were already readily available and in my possession.” She believed that given the long-standing nature of the erosion issue (since 2013), “there’s more than just two pieces of documentation in the possession of the Association.”

Focus on Timeliness for Rehearing: The basis for the rehearing request was the specific claim that the original ALJ ruling “did not address the timeliness aspect of the law,” alleging the HOA failed to provide access to records within the 10-business-day period mandated by A.R.S. § 33-1805.

Respondent’s Position and Arguments

The Civano 1 HOA, represented by legal counsel, countered the Petitioner’s claims with the following arguments:

Assertion of Attorney-Client Privilege: The HOA’s primary defense was that the Letter constituted “privileged communication between an attorney for the association and the association,” which is explicitly protected from disclosure to members under A.R.S. § 33-1805(B)(1).

No Waiver of Privilege: The HOA contended that the “mere mention” of the Letter by the Board President at a meeting did not constitute a legal waiver of its privileged status. The President was found to have “misspoken” when he suggested copies could be provided.

Overly Broad and Vague Request: The HOA argued that the Petitioner’s expanded request for “any and all” documents was too broad and vague to allow for a reasonable response. The HOA was not required to guess what records were being requested.

Attempt at Clarification: The HOA provided evidence that it attempted to clarify the vague request on November 29, 2018, by asking if the Petitioner needed a copy of the “original engineer report.” The ALJ found no evidence that the Petitioner ever responded to this query.

Substantial Compliance: The HOA indicated that by reviewing the exhibits the Petitioner herself presented, it was clear that she had already received copies of the requested historical documents (the 2013 and 2014 reports).

Administrative Law Judge’s Findings and Conclusions

After two hearings, the Administrative Law Judge (ALJ) made determinative findings of fact and law that led to the dismissal of the Petitioner’s case.

Key Findings of Fact

• The Petition was filed solely because the Petitioner wanted a copy of the attorney’s letter discussed at the November 20, 2018 meeting.

• At that meeting, the only document referenced regarding the North Ridge wall was the attorney’s letter/report. No other background documents were mentioned.

• The Petitioner already possessed copies of the 2013 and 2014 engineering reports (which she had obtained from the city) at the time she made her expanded request.

• The Petitioner’s expanded request of November 29, 2018, was the first time she asked for more than just the Letter.

• The Petitioner failed to provide evidence that she responded to the HOA’s November 29, 2018 email seeking to clarify her request.

• The record contains no evidence of any erosion reports other than the 2013 and 2014 reports, nor any evidence of remediation work having been performed by the HOA related to the erosion issue.

Conclusions of Law

1. The Letter is Privileged: Under A.R.S. § 33-1805(B)(1), the attorney’s letter is a privileged communication. Therefore, the “HOA was not required to provide access to, or a copy of, the Letter to Petitioner or to any member within any time period.”

2. The Request Was Unreasonably Broad: The ALJ concluded that the Petitioner’s third request, for “the letter … and all background information,” was “unreasonably broad and remained unclarified by Petitioner.”

3. Petitioner’s Failure to Clarify Precluded HOA Action: The Petitioner’s failure to respond to the HOA’s request for clarification “prevent[ed] the HOA from being able to reasonably make records available.” The ruling states, “An association is not required to guess what records are being requested.”

4. No Violation of Statute: Based on these findings, the ALJ concluded that the HOA did not violate the 10-business-day provision of A.R.S. § 33-1805(A). The Petitioner failed to meet her burden of proof. The final decision clarifies that the HOA “acted in compliance with A.R.S. § 33-1805.”

Final Order

IT IS ORDERED that the HOA is the prevailing party with regard to the rehearing, and Petitioner’s appeal is dismissed.

The order, issued on January 15, 2020, is binding on the parties. Any further appeal must be filed with the superior court within thirty-five days.


Joan A. Tober, vs. Civano 1 Neighborhood 1 Homeowners Association

Case Summary

Case ID 19F-H1918042-REL-RHG
Agency ADRE
Tribunal OAH
Decision Date 2020-01-15
Administrative Law Judge Kay Abramsohn
Outcome loss
Filing Fees Refunded $0.00
Civil Penalties $0.00

Parties & Counsel

Petitioner Joan A. Tober Counsel
Respondent Civano 1 Neighborhood 1 Homeowners Association Counsel Diana J. Elston, Esq.

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Administrative Law Judge concluded that the HOA acted in compliance with A.R.S. § 33-1805(A) and (B) and was the prevailing party on rehearing. The HOA was not required to provide the privileged attorney letter, and Petitioner failed to clarify her vague request for other documents.

Why this result: Petitioner failed to sustain her burden of proof. The primary requested document was privileged, and the overall request was unreasonably broad and left unclarified, preventing the HOA from reasonably making records available.

Key Issues & Findings

Alleged violation of HOA member access to records statute regarding timeliness of disclosure.

Petitioner sought a copy of a privileged attorney letter discussed at a Board meeting and "any and all documentation" regarding the North Ridge wall. The issue on rehearing was whether the HOA violated A.R.S. § 33-1805 by failing to provide records within 10 business days. The ALJ found no violation, concluding the letter was privileged communication and the broader request was unreasonably broad and unclarified by the Petitioner.

Orders: The HOA is the prevailing party with regard to the rehearing, and Petitioner’s appeal is dismissed.

Filing fee: $0.00, Fee refunded: No

Disposition: respondent_win

Cited:

  • A.R.S. § 33-1805
  • A.R.S. § 33-1805(A)
  • A.R.S. § 33-1805(B)(1)
  • A.R.S. § 41-2198.01
  • A.R.S. § 32-2199.02(B)
  • A.R.S. § 41-1092.07(G)(2)
  • A.A.C. R2-19-119(A)
  • A.A.C. R2-19-119(B)(1)
  • A.A.C. R2-19-119(B)(2)
  • A.R.S. § 12-904(A)
  • A.R.S. § 41-1092.08(H)

Analytics Highlights

Topics: HOA records request, Attorney-Client Privilege, Statutory violation (A.R.S. 33-1805), Timeliness, Rehearing
Additional Citations:

  • A.R.S. § 33-1805
  • A.R.S. § 33-1805(A)
  • A.R.S. § 33-1805(B)(1)
  • A.R.S. § 41-2198.01
  • A.R.S. § 32-2199.02(B)
  • A.R.S. § 41-1092.07(G)(2)
  • A.A.C. R2-19-119(A)
  • A.A.C. R2-19-119(B)(1)
  • A.A.C. R2-19-119(B)(2)
  • A.R.S. § 12-904(A)
  • A.R.S. § 41-1092.08(H)

Audio Overview

Decision Documents

19F-H1918042-REL-RHG Decision – 764197.pdf

Uploaded 2025-10-09T03:34:01 (187.4 KB)





Briefing Doc – 19F-H1918042-REL-RHG


Briefing: Case No. 19F-H1918042-REL-RHG, Tober v. Civano 1 HOA

Executive Summary

This document provides a comprehensive analysis of the Administrative Law Judge (ALJ) Decision in Case No. 19F-H1918042-REL-RHG, involving Petitioner Joan A. Tober and Respondent Civano 1 Neighborhood 1 Homeowners Association (HOA). The dispute centered on the HOA’s alleged failure to provide records in accordance with Arizona statute A.R.S. § 33-1805.

The core conflict originated from the Petitioner’s request for a specific attorney’s letter (“the Letter”) concerning the North Ridge wall, which was mentioned at an HOA Board meeting. The Petitioner argued that by discussing the Letter, the HOA waived attorney-client privilege. The HOA maintained the Letter was privileged and rightfully withheld. The Petitioner subsequently expanded her request to “any and all documentation” regarding the wall, which the HOA found to be overly broad.

Following an initial hearing on June 5, 2019, the ALJ ruled in favor of the HOA, finding the Letter was privileged and the HOA had complied with the statute. A rehearing was granted to address the Petitioner’s claim that the ruling “did not address the timeliness aspect of the law.”

The final decision, issued after the December 11, 2019 rehearing, reaffirmed the HOA as the prevailing party. The ALJ concluded that the HOA did not violate the 10-business-day requirement of A.R.S. § 33-1805. The ruling determined that the Petitioner’s expanded request was “unreasonably broad,” and her failure to respond to the HOA’s request for clarification prevented the HOA from being able to reasonably provide records. The Petitioner’s appeal was ultimately dismissed.

——————————————————————————–

Case Overview

Case Number: 19F-H1918042-REL-RHG

Tribunal: In the Office of Administrative Hearings, Arizona

Petitioner: Joan A. Tober (Appeared on her own behalf)

Respondent: Civano 1 Neighborhood 1 Homeowners Association (Represented by Diana J. Elston, Esq.)

Administrative Law Judge: Kay Abramsohn

Subject Matter: A petition filed with the Arizona Department of Real Estate alleging an HOA violated A.R.S. § 33-1805 by failing to provide association records upon request.

Chronology of Key Events

Nov 20, 2018

At an HOA Board meeting, the President mentions a letter from the HOA’s attorney regarding the North Ridge wall, its erosion, and the HOA’s legal responsibility. He suggests he “can … send it out.”

Nov 26, 2018

Petitioner makes her first request for a copy of the attorney’s letter.

Nov 27, 2018

Petitioner makes a second request. The HOA responds that it is waiting for clarification from its attorney.

Nov 29, 2018

Petitioner submits a third, expanded request for “any and all documentation… and all background information” regarding the North Ridge wall.

Nov 29, 2018

The HOA responds that the President had misspoken, the letter is a privileged “Legal Opinion,” and asks if Petitioner needs a copy of the “original engineer report” for clarification. The ALJ found no evidence Petitioner responded to this clarification request.

Dec 26, 2018

Petitioner files her official Petition with the Arizona Department of Real Estate.

Jan 15-16, 2019

The HOA forwards “historical erosion reports” (2013 and 2014) and an invoice to Petitioner, who acknowledges already possessing the reports.

June 5, 2019

The first administrative hearing is held.

July 29, 2019

The initial ALJ Decision is issued, finding in favor of the HOA.

Aug 5, 2019

Petitioner files a request for rehearing, citing the “timeliness aspect of the law.”

Aug 23, 2019

The Commissioner of the Arizona Department of Real Estate grants the rehearing.

Dec 11, 2019

The rehearing is conducted.

Jan 15, 2020

The final ALJ Decision is issued, again ordering that the HOA is the prevailing party and dismissing the Petitioner’s appeal.

Petitioner’s Position and Arguments

Joan A. Tober, a homeowner since 2001, past Board member, and active observer who taped and transcribed HOA meetings since 2008, built her case on several key arguments:

Waiver of Privilege: The Petitioner’s central initial argument was that the HOA had “intentionally waived confidentiality” of the attorney’s letter. She contended that because the HOA President mentioned the Letter in an open meeting and other Board members did not object, this demonstrated “unanimous consent to waive confidentiality.”

Right to Information: The Petitioner’s requests were framed as a right to access information impacting her dues and the HOA budget. Her first request noted, “Since it was discussed at the Board meeting and impacts my dues in addition to being an integral part of the budget decision I see no reason why I should have to pay for a copy.”

Expanded Request for Full Background: After her initial requests for the Letter were met with a delay, the Petitioner broadened her demand significantly:

Allegation of Incomplete Disclosure: The Petitioner argued that even after filing her petition, the HOA’s response was insufficient. She asserted that “the Association only sent two reports that were already readily available and in my possession.” She believed that given the long-standing nature of the erosion issue (since 2013), “there’s more than just two pieces of documentation in the possession of the Association.”

Focus on Timeliness for Rehearing: The basis for the rehearing request was the specific claim that the original ALJ ruling “did not address the timeliness aspect of the law,” alleging the HOA failed to provide access to records within the 10-business-day period mandated by A.R.S. § 33-1805.

Respondent’s Position and Arguments

The Civano 1 HOA, represented by legal counsel, countered the Petitioner’s claims with the following arguments:

Assertion of Attorney-Client Privilege: The HOA’s primary defense was that the Letter constituted “privileged communication between an attorney for the association and the association,” which is explicitly protected from disclosure to members under A.R.S. § 33-1805(B)(1).

No Waiver of Privilege: The HOA contended that the “mere mention” of the Letter by the Board President at a meeting did not constitute a legal waiver of its privileged status. The President was found to have “misspoken” when he suggested copies could be provided.

Overly Broad and Vague Request: The HOA argued that the Petitioner’s expanded request for “any and all” documents was too broad and vague to allow for a reasonable response. The HOA was not required to guess what records were being requested.

Attempt at Clarification: The HOA provided evidence that it attempted to clarify the vague request on November 29, 2018, by asking if the Petitioner needed a copy of the “original engineer report.” The ALJ found no evidence that the Petitioner ever responded to this query.

Substantial Compliance: The HOA indicated that by reviewing the exhibits the Petitioner herself presented, it was clear that she had already received copies of the requested historical documents (the 2013 and 2014 reports).

Administrative Law Judge’s Findings and Conclusions

After two hearings, the Administrative Law Judge (ALJ) made determinative findings of fact and law that led to the dismissal of the Petitioner’s case.

Key Findings of Fact

• The Petition was filed solely because the Petitioner wanted a copy of the attorney’s letter discussed at the November 20, 2018 meeting.

• At that meeting, the only document referenced regarding the North Ridge wall was the attorney’s letter/report. No other background documents were mentioned.

• The Petitioner already possessed copies of the 2013 and 2014 engineering reports (which she had obtained from the city) at the time she made her expanded request.

• The Petitioner’s expanded request of November 29, 2018, was the first time she asked for more than just the Letter.

• The Petitioner failed to provide evidence that she responded to the HOA’s November 29, 2018 email seeking to clarify her request.

• The record contains no evidence of any erosion reports other than the 2013 and 2014 reports, nor any evidence of remediation work having been performed by the HOA related to the erosion issue.

Conclusions of Law

1. The Letter is Privileged: Under A.R.S. § 33-1805(B)(1), the attorney’s letter is a privileged communication. Therefore, the “HOA was not required to provide access to, or a copy of, the Letter to Petitioner or to any member within any time period.”

2. The Request Was Unreasonably Broad: The ALJ concluded that the Petitioner’s third request, for “the letter … and all background information,” was “unreasonably broad and remained unclarified by Petitioner.”

3. Petitioner’s Failure to Clarify Precluded HOA Action: The Petitioner’s failure to respond to the HOA’s request for clarification “prevent[ed] the HOA from being able to reasonably make records available.” The ruling states, “An association is not required to guess what records are being requested.”

4. No Violation of Statute: Based on these findings, the ALJ concluded that the HOA did not violate the 10-business-day provision of A.R.S. § 33-1805(A). The Petitioner failed to meet her burden of proof. The final decision clarifies that the HOA “acted in compliance with A.R.S. § 33-1805.”

Final Order

IT IS ORDERED that the HOA is the prevailing party with regard to the rehearing, and Petitioner’s appeal is dismissed.

The order, issued on January 15, 2020, is binding on the parties. Any further appeal must be filed with the superior court within thirty-five days.


William M. Brown vs. Terravita Country Club, Inc.

Case Summary

Case ID 17F-H1716005-REL
Agency ADRE
Tribunal OAH
Decision Date 2017-07-10
Administrative Law Judge Velva Moses-Thompson
Outcome full
Filing Fees Refunded $500.00
Civil Penalties $0.00

Parties & Counsel

Petitioner William M. Brown Counsel
Respondent Terravita Country Club, Inc. Counsel Joshua Bolen

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Petitioner was deemed the prevailing party after the Tribunal concluded that the Respondent, Terravita Country Club, Inc., violated A.R.S. § 33-1805 by failing to timely provide access to records within the mandated 10 business days. The Respondent was ordered to comply with the statute and refund the Petitioner's $500.00 filing fee. No civil penalty was imposed.

Key Issues & Findings

Failure to timely respond to records request

Petitioner alleged Respondent failed to timely respond to his July 30, 2016 records request, pursuant to A.R.S. § 33-1805(A). The Tribunal found that Petitioner established by a preponderance of the evidence that Respondent failed to fulfill the request for examination of records within 10 business days, violating A.R.S. § 33-1805.

Orders: Respondent is ordered to comply with A.R.S. § 33-1805 regarding Petitioner’s request for records within 10 days of the Order. Respondent is ordered to pay Petitioner his filing fee of $500.00 within thirty (30) days.

Filing fee: $500.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • A.R.S. § 33-1805
  • A.R.S. § 33-1805(A)

Analytics Highlights

Topics: HOA Records Request, Failure to Respond, Statutory Violation, Filing Fee Refund
Additional Citations:

  • A.R.S. § 33-1805
  • A.R.S. § 41-2198.01
  • A.R.S. § 41-1092.01

Audio Overview

Decision Documents

17F-H1716005-REL Decision – 574630.pdf

Uploaded 2025-10-08T06:49:32 (87.9 KB)

17F-H1716005-REL Decision – 575115.pdf

Uploaded 2025-10-08T06:49:33 (789.4 KB)





Briefing Doc – 17F-H1716005-REL


Briefing Document: Brown v. Terravita Country Club, Inc.

Executive Summary

This document summarizes the administrative hearing and final order in the case of William M. Brown (Petitioner) versus Terravita Country Club, Inc. (Respondent), Case No. 17F-H1716005-REL. The central issue was Terravita’s failure to respond to a member’s request for records within the 10-business-day timeframe mandated by Arizona Revised Statutes (A.R.S.) § 33-1805.

The Administrative Law Judge (ALJ) found the Petitioner’s testimony and evidence to be credible, establishing that Mr. Brown submitted a valid records request via e-mail on July 30, 2016, to which Terravita did not timely respond. The ALJ found the testimony of Terravita’s key witness to be unreliable and rejected Terravita’s defenses, which included claims of non-receipt, improper submission procedure, and falsified evidence.

Ultimately, the ALJ ruled in favor of the Petitioner, concluding that Terravita violated A.R.S. § 33-1805. The recommended order, which was subsequently adopted as a Final Order by the Commissioner of the Department of Real Estate, mandated that Terravita comply with the records request, reimburse the Petitioner’s $500 filing fee, and deemed the Petitioner the prevailing party. No civil penalty was assessed.

Case Overview

Case Detail

Information

Case Number

17F-H1716005-REL (OAH) / HO 17-16/005 (DRE)

Petitioner

William M. Brown (Appeared on behalf of himself)

Respondent

Terravita Country Club, Inc. (Represented by Joshua Bolen, Esq.)

Adjudicating Body

Arizona Office of Administrative Hearings

Adopting Authority

Arizona Department of Real Estate

Administrative Law Judge

Velva Moses-Thompson

Commissioner

Judy Lowe

Hearing Date

June 19, 2017

ALJ Decision Date

July 10, 2017

Final Order Date

July 11, 2017

Chronology of Events

February 12, 2016: Anita Bell requests records from Terravita via Mr. Brown’s e-mail account. The request is forwarded to General Manager Tom Forbes.

February 19, 2016: Mr. Forbes informs Ms. Bell that the records will be ready on February 22.

March 14, 2016: Ms. Bell submits another records request from Mr. Brown’s e-mail account.

March 18, 2016: Cici Rausch, Terravita’s Director of Administration, informs Ms. Bell when the records can be retrieved.

July 29, 2016: Date of the records request at the center of the legal dispute.

July 30, 2016: Mr. Brown e-mails the records request to Terravita’s Secretary, Fran Wiley. On the same day, he separately requests records from the Terravita Community Association, Inc. (TCA).

August 6, 2016: Mr. Brown sends another records request to Ms. Wiley.

August 8, 2016: TCA responds to Mr. Brown’s July 30 request.

August 12, 2016: Terravita responds to Mr. Brown’s August 6 request.

August 18, 2016: Mr. Brown files a Petition for Hearing with the Arizona Department of Real Estate, alleging Terravita’s failure to timely respond to his July 30 request.

September 9, 2016: Terravita files a response, alleging it did not receive the July 30 records request.

June 19, 2017: The administrative hearing is held.

July 10, 2017: The ALJ issues a decision finding in favor of Mr. Brown.

July 11, 2017: The Commissioner of the Department of Real Estate accepts the ALJ’s decision and issues a Final Order.

Analysis of the Central Dispute

The core of the case revolved around whether Terravita violated its statutory duty to respond to Mr. Brown’s records request dated July 29, 2016, which he e-mailed on July 30, 2016.

Petitioner’s Position and Evidence

Core Allegation: Mr. Brown testified that he sent the records request via e-mail to Terravita’s Secretary, Fran Wiley, on July 30, 2016, and that Terravita failed to respond within the 10-business-day period mandated by law.

Evidence: Mr. Brown submitted an August 12, 2016 forwarded e-mail (Exhibit P2) that contained the original July 30, 2016 e-mail sent to Ms. Wiley.

Judicial Finding: The ALJ found Mr. Brown’s testimony to be “credible.”

Respondent’s Defenses and the Court’s Findings

Terravita presented several arguments to contest the allegation, all of which were ultimately unpersuasive to the court.

1. Claim of Non-Receipt: Terravita contended it never received the July 30, 2016 request. Ms. Wiley testified she did not receive a request from Mr. Brown on July 29 or July 30.

Court’s Finding: The ALJ found Ms. Wiley’s testimony to be “unreliable.” The decision noted that Ms. Wiley testified that Terravita was “indirectly” informed around August 5 that “perhaps Mr. Brown had made the request,” which undermined the claim of complete non-awareness.

2. Use of an Incorrect E-mail Address: Ms. Wiley testified that she did not use the e-mail address to which Mr. Brown sent the request for Terravita affairs, claiming she used a different one in her official capacity as Secretary.

Court’s Finding: This argument was implicitly rejected, as the ALJ concluded that Mr. Brown had successfully proven he submitted the request “to its Secretary, Ms. Wiley.”

3. Allegation of Falsified Evidence: Terravita contended that the forwarded e-mail evidence offered by Mr. Brown was falsified.

Court’s Finding: The ALJ noted an inconsistency in Terravita’s position, stating, “Terravita did not contend that the written evidence of Mr. Brown’s August 5, 2016 records request, sent by e-mail to Ms. Wiley, was falsified.” This weakened the credibility of the falsification claim against the July 30 e-mail.

4. Non-Compliance with Internal Policy: Terravita argued that its own Rules, Policies, and Procedures required members to submit records requests to the General Manager and/or Director of Administration, not the Secretary.

Court’s Finding: The decision focused entirely on the violation of the state statute, A.R.S. § 33-1805, indicating that the statutory obligation superseded the association’s internal procedural preferences.

Legal Framework and Conclusions of Law

Governing Statute: A.R.S. § 33-1805(A) mandates that a homeowners’ association “shall have ten business days to fulfill a request for examination” of its financial and other records by a member.

Burden of Proof: The Petitioner was required to prove the violation by a “preponderance of the evidence,” defined as “such proof as convinces the trier of fact that the contention is more probably true than not.”

Conclusion of Law: The ALJ determined that Mr. Brown successfully established by a preponderance of the evidence that:

1. He submitted a request for records to Terravita’s Secretary via e-mail on July 30, 2016.

2. Terravita failed to fulfill this request within the statutory 10-business-day deadline.

Final Judgment: The Tribunal concluded that “Terravita violated the charged provision of A.R.S. § 33-1805.” It was also noted that Terravita did not contend that any of the statutory exceptions to disclosure, such as privileged communication or pending litigation, applied.

Final Order and Directives

The ALJ’s decision was formally adopted by the Commissioner of the Department of Real Estate on July 11, 2017, making it a Final Order with the following mandates:

Prevailing Party: Petitioner William M. Brown was deemed the prevailing party.

Compliance with Request: Terravita was ordered to “comply with the applicable provisions of A.R.S. § 33-1805 regarding Petitioner’s request of Terravita’s records” within 10 days of the Order.

Reimbursement of Filing Fee: Terravita was ordered to pay the Petitioner his filing fee of $500.00 directly to him within thirty (30) days.

Civil Penalty: The court determined that “No Civil Penalty is found to be appropriate in this matter.”

Effective Date: The Order was made effective five (5) days from the date of its certification. The Final Order itself is effective immediately from the date of service, July 11, 2017.


William M. Brown vs. Terravita Country Club, Inc.

Case Summary

Case ID 17F-H1716005-REL
Agency ADRE
Tribunal OAH
Decision Date 2017-07-10
Administrative Law Judge Velva Moses-Thompson
Outcome full
Filing Fees Refunded $500.00
Civil Penalties $0.00

Parties & Counsel

Petitioner William M. Brown Counsel
Respondent Terravita Country Club, Inc. Counsel Joshua Bolen

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Petitioner was deemed the prevailing party after the Tribunal concluded that the Respondent, Terravita Country Club, Inc., violated A.R.S. § 33-1805 by failing to timely provide access to records within the mandated 10 business days. The Respondent was ordered to comply with the statute and refund the Petitioner's $500.00 filing fee. No civil penalty was imposed.

Key Issues & Findings

Failure to timely respond to records request

Petitioner alleged Respondent failed to timely respond to his July 30, 2016 records request, pursuant to A.R.S. § 33-1805(A). The Tribunal found that Petitioner established by a preponderance of the evidence that Respondent failed to fulfill the request for examination of records within 10 business days, violating A.R.S. § 33-1805.

Orders: Respondent is ordered to comply with A.R.S. § 33-1805 regarding Petitioner’s request for records within 10 days of the Order. Respondent is ordered to pay Petitioner his filing fee of $500.00 within thirty (30) days.

Filing fee: $500.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • A.R.S. § 33-1805
  • A.R.S. § 33-1805(A)

Analytics Highlights

Topics: HOA Records Request, Failure to Respond, Statutory Violation, Filing Fee Refund
Additional Citations:

  • A.R.S. § 33-1805
  • A.R.S. § 41-2198.01
  • A.R.S. § 41-1092.01

Audio Overview

Decision Documents

17F-H1716005-REL Decision – 574630.pdf

Uploaded 2025-10-08T06:56:51 (87.9 KB)

17F-H1716005-REL Decision – 575115.pdf

Uploaded 2025-10-08T06:56:51 (789.4 KB)





Briefing Doc – 17F-H1716005-REL


Briefing Document: Brown v. Terravita Country Club, Inc.

Executive Summary

This document summarizes the administrative hearing and final order in the case of William M. Brown (Petitioner) versus Terravita Country Club, Inc. (Respondent), Case No. 17F-H1716005-REL. The central issue was Terravita’s failure to respond to a member’s request for records within the 10-business-day timeframe mandated by Arizona Revised Statutes (A.R.S.) § 33-1805.

The Administrative Law Judge (ALJ) found the Petitioner’s testimony and evidence to be credible, establishing that Mr. Brown submitted a valid records request via e-mail on July 30, 2016, to which Terravita did not timely respond. The ALJ found the testimony of Terravita’s key witness to be unreliable and rejected Terravita’s defenses, which included claims of non-receipt, improper submission procedure, and falsified evidence.

Ultimately, the ALJ ruled in favor of the Petitioner, concluding that Terravita violated A.R.S. § 33-1805. The recommended order, which was subsequently adopted as a Final Order by the Commissioner of the Department of Real Estate, mandated that Terravita comply with the records request, reimburse the Petitioner’s $500 filing fee, and deemed the Petitioner the prevailing party. No civil penalty was assessed.

Case Overview

Case Detail

Information

Case Number

17F-H1716005-REL (OAH) / HO 17-16/005 (DRE)

Petitioner

William M. Brown (Appeared on behalf of himself)

Respondent

Terravita Country Club, Inc. (Represented by Joshua Bolen, Esq.)

Adjudicating Body

Arizona Office of Administrative Hearings

Adopting Authority

Arizona Department of Real Estate

Administrative Law Judge

Velva Moses-Thompson

Commissioner

Judy Lowe

Hearing Date

June 19, 2017

ALJ Decision Date

July 10, 2017

Final Order Date

July 11, 2017

Chronology of Events

February 12, 2016: Anita Bell requests records from Terravita via Mr. Brown’s e-mail account. The request is forwarded to General Manager Tom Forbes.

February 19, 2016: Mr. Forbes informs Ms. Bell that the records will be ready on February 22.

March 14, 2016: Ms. Bell submits another records request from Mr. Brown’s e-mail account.

March 18, 2016: Cici Rausch, Terravita’s Director of Administration, informs Ms. Bell when the records can be retrieved.

July 29, 2016: Date of the records request at the center of the legal dispute.

July 30, 2016: Mr. Brown e-mails the records request to Terravita’s Secretary, Fran Wiley. On the same day, he separately requests records from the Terravita Community Association, Inc. (TCA).

August 6, 2016: Mr. Brown sends another records request to Ms. Wiley.

August 8, 2016: TCA responds to Mr. Brown’s July 30 request.

August 12, 2016: Terravita responds to Mr. Brown’s August 6 request.

August 18, 2016: Mr. Brown files a Petition for Hearing with the Arizona Department of Real Estate, alleging Terravita’s failure to timely respond to his July 30 request.

September 9, 2016: Terravita files a response, alleging it did not receive the July 30 records request.

June 19, 2017: The administrative hearing is held.

July 10, 2017: The ALJ issues a decision finding in favor of Mr. Brown.

July 11, 2017: The Commissioner of the Department of Real Estate accepts the ALJ’s decision and issues a Final Order.

Analysis of the Central Dispute

The core of the case revolved around whether Terravita violated its statutory duty to respond to Mr. Brown’s records request dated July 29, 2016, which he e-mailed on July 30, 2016.

Petitioner’s Position and Evidence

Core Allegation: Mr. Brown testified that he sent the records request via e-mail to Terravita’s Secretary, Fran Wiley, on July 30, 2016, and that Terravita failed to respond within the 10-business-day period mandated by law.

Evidence: Mr. Brown submitted an August 12, 2016 forwarded e-mail (Exhibit P2) that contained the original July 30, 2016 e-mail sent to Ms. Wiley.

Judicial Finding: The ALJ found Mr. Brown’s testimony to be “credible.”

Respondent’s Defenses and the Court’s Findings

Terravita presented several arguments to contest the allegation, all of which were ultimately unpersuasive to the court.

1. Claim of Non-Receipt: Terravita contended it never received the July 30, 2016 request. Ms. Wiley testified she did not receive a request from Mr. Brown on July 29 or July 30.

Court’s Finding: The ALJ found Ms. Wiley’s testimony to be “unreliable.” The decision noted that Ms. Wiley testified that Terravita was “indirectly” informed around August 5 that “perhaps Mr. Brown had made the request,” which undermined the claim of complete non-awareness.

2. Use of an Incorrect E-mail Address: Ms. Wiley testified that she did not use the e-mail address to which Mr. Brown sent the request for Terravita affairs, claiming she used a different one in her official capacity as Secretary.

Court’s Finding: This argument was implicitly rejected, as the ALJ concluded that Mr. Brown had successfully proven he submitted the request “to its Secretary, Ms. Wiley.”

3. Allegation of Falsified Evidence: Terravita contended that the forwarded e-mail evidence offered by Mr. Brown was falsified.

Court’s Finding: The ALJ noted an inconsistency in Terravita’s position, stating, “Terravita did not contend that the written evidence of Mr. Brown’s August 5, 2016 records request, sent by e-mail to Ms. Wiley, was falsified.” This weakened the credibility of the falsification claim against the July 30 e-mail.

4. Non-Compliance with Internal Policy: Terravita argued that its own Rules, Policies, and Procedures required members to submit records requests to the General Manager and/or Director of Administration, not the Secretary.

Court’s Finding: The decision focused entirely on the violation of the state statute, A.R.S. § 33-1805, indicating that the statutory obligation superseded the association’s internal procedural preferences.

Legal Framework and Conclusions of Law

Governing Statute: A.R.S. § 33-1805(A) mandates that a homeowners’ association “shall have ten business days to fulfill a request for examination” of its financial and other records by a member.

Burden of Proof: The Petitioner was required to prove the violation by a “preponderance of the evidence,” defined as “such proof as convinces the trier of fact that the contention is more probably true than not.”

Conclusion of Law: The ALJ determined that Mr. Brown successfully established by a preponderance of the evidence that:

1. He submitted a request for records to Terravita’s Secretary via e-mail on July 30, 2016.

2. Terravita failed to fulfill this request within the statutory 10-business-day deadline.

Final Judgment: The Tribunal concluded that “Terravita violated the charged provision of A.R.S. § 33-1805.” It was also noted that Terravita did not contend that any of the statutory exceptions to disclosure, such as privileged communication or pending litigation, applied.

Final Order and Directives

The ALJ’s decision was formally adopted by the Commissioner of the Department of Real Estate on July 11, 2017, making it a Final Order with the following mandates:

Prevailing Party: Petitioner William M. Brown was deemed the prevailing party.

Compliance with Request: Terravita was ordered to “comply with the applicable provisions of A.R.S. § 33-1805 regarding Petitioner’s request of Terravita’s records” within 10 days of the Order.

Reimbursement of Filing Fee: Terravita was ordered to pay the Petitioner his filing fee of $500.00 directly to him within thirty (30) days.

Civil Penalty: The court determined that “No Civil Penalty is found to be appropriate in this matter.”

Effective Date: The Order was made effective five (5) days from the date of its certification. The Final Order itself is effective immediately from the date of service, July 11, 2017.


William M. Brown vs. Terravita Country Club, Inc.

Case Summary

Case ID 17F-H1716005-REL
Agency ADRE
Tribunal OAH
Decision Date 2017-07-10
Administrative Law Judge Velva Moses-Thompson
Outcome full
Filing Fees Refunded $500.00
Civil Penalties $0.00

Parties & Counsel

Petitioner William M. Brown Counsel
Respondent Terravita Country Club, Inc. Counsel Joshua Bolen

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Petitioner was deemed the prevailing party after the Tribunal concluded that the Respondent, Terravita Country Club, Inc., violated A.R.S. § 33-1805 by failing to timely provide access to records within the mandated 10 business days. The Respondent was ordered to comply with the statute and refund the Petitioner's $500.00 filing fee. No civil penalty was imposed.

Key Issues & Findings

Failure to timely respond to records request

Petitioner alleged Respondent failed to timely respond to his July 30, 2016 records request, pursuant to A.R.S. § 33-1805(A). The Tribunal found that Petitioner established by a preponderance of the evidence that Respondent failed to fulfill the request for examination of records within 10 business days, violating A.R.S. § 33-1805.

Orders: Respondent is ordered to comply with A.R.S. § 33-1805 regarding Petitioner’s request for records within 10 days of the Order. Respondent is ordered to pay Petitioner his filing fee of $500.00 within thirty (30) days.

Filing fee: $500.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • A.R.S. § 33-1805
  • A.R.S. § 33-1805(A)

Analytics Highlights

Topics: HOA Records Request, Failure to Respond, Statutory Violation, Filing Fee Refund
Additional Citations:

  • A.R.S. § 33-1805
  • A.R.S. § 41-2198.01
  • A.R.S. § 41-1092.01

Audio Overview

Decision Documents

17F-H1716005-REL Decision – 574630.pdf

Uploaded 2025-10-08T07:00:58 (87.9 KB)

17F-H1716005-REL Decision – 575115.pdf

Uploaded 2025-10-08T07:01:00 (789.4 KB)





Briefing Doc – 17F-H1716005-REL


Briefing Document: Brown v. Terravita Country Club, Inc.

Executive Summary

This document summarizes the administrative hearing and final order in the case of William M. Brown (Petitioner) versus Terravita Country Club, Inc. (Respondent), Case No. 17F-H1716005-REL. The central issue was Terravita’s failure to respond to a member’s request for records within the 10-business-day timeframe mandated by Arizona Revised Statutes (A.R.S.) § 33-1805.

The Administrative Law Judge (ALJ) found the Petitioner’s testimony and evidence to be credible, establishing that Mr. Brown submitted a valid records request via e-mail on July 30, 2016, to which Terravita did not timely respond. The ALJ found the testimony of Terravita’s key witness to be unreliable and rejected Terravita’s defenses, which included claims of non-receipt, improper submission procedure, and falsified evidence.

Ultimately, the ALJ ruled in favor of the Petitioner, concluding that Terravita violated A.R.S. § 33-1805. The recommended order, which was subsequently adopted as a Final Order by the Commissioner of the Department of Real Estate, mandated that Terravita comply with the records request, reimburse the Petitioner’s $500 filing fee, and deemed the Petitioner the prevailing party. No civil penalty was assessed.

Case Overview

Case Detail

Information

Case Number

17F-H1716005-REL (OAH) / HO 17-16/005 (DRE)

Petitioner

William M. Brown (Appeared on behalf of himself)

Respondent

Terravita Country Club, Inc. (Represented by Joshua Bolen, Esq.)

Adjudicating Body

Arizona Office of Administrative Hearings

Adopting Authority

Arizona Department of Real Estate

Administrative Law Judge

Velva Moses-Thompson

Commissioner

Judy Lowe

Hearing Date

June 19, 2017

ALJ Decision Date

July 10, 2017

Final Order Date

July 11, 2017

Chronology of Events

February 12, 2016: Anita Bell requests records from Terravita via Mr. Brown’s e-mail account. The request is forwarded to General Manager Tom Forbes.

February 19, 2016: Mr. Forbes informs Ms. Bell that the records will be ready on February 22.

March 14, 2016: Ms. Bell submits another records request from Mr. Brown’s e-mail account.

March 18, 2016: Cici Rausch, Terravita’s Director of Administration, informs Ms. Bell when the records can be retrieved.

July 29, 2016: Date of the records request at the center of the legal dispute.

July 30, 2016: Mr. Brown e-mails the records request to Terravita’s Secretary, Fran Wiley. On the same day, he separately requests records from the Terravita Community Association, Inc. (TCA).

August 6, 2016: Mr. Brown sends another records request to Ms. Wiley.

August 8, 2016: TCA responds to Mr. Brown’s July 30 request.

August 12, 2016: Terravita responds to Mr. Brown’s August 6 request.

August 18, 2016: Mr. Brown files a Petition for Hearing with the Arizona Department of Real Estate, alleging Terravita’s failure to timely respond to his July 30 request.

September 9, 2016: Terravita files a response, alleging it did not receive the July 30 records request.

June 19, 2017: The administrative hearing is held.

July 10, 2017: The ALJ issues a decision finding in favor of Mr. Brown.

July 11, 2017: The Commissioner of the Department of Real Estate accepts the ALJ’s decision and issues a Final Order.

Analysis of the Central Dispute

The core of the case revolved around whether Terravita violated its statutory duty to respond to Mr. Brown’s records request dated July 29, 2016, which he e-mailed on July 30, 2016.

Petitioner’s Position and Evidence

Core Allegation: Mr. Brown testified that he sent the records request via e-mail to Terravita’s Secretary, Fran Wiley, on July 30, 2016, and that Terravita failed to respond within the 10-business-day period mandated by law.

Evidence: Mr. Brown submitted an August 12, 2016 forwarded e-mail (Exhibit P2) that contained the original July 30, 2016 e-mail sent to Ms. Wiley.

Judicial Finding: The ALJ found Mr. Brown’s testimony to be “credible.”

Respondent’s Defenses and the Court’s Findings

Terravita presented several arguments to contest the allegation, all of which were ultimately unpersuasive to the court.

1. Claim of Non-Receipt: Terravita contended it never received the July 30, 2016 request. Ms. Wiley testified she did not receive a request from Mr. Brown on July 29 or July 30.

Court’s Finding: The ALJ found Ms. Wiley’s testimony to be “unreliable.” The decision noted that Ms. Wiley testified that Terravita was “indirectly” informed around August 5 that “perhaps Mr. Brown had made the request,” which undermined the claim of complete non-awareness.

2. Use of an Incorrect E-mail Address: Ms. Wiley testified that she did not use the e-mail address to which Mr. Brown sent the request for Terravita affairs, claiming she used a different one in her official capacity as Secretary.

Court’s Finding: This argument was implicitly rejected, as the ALJ concluded that Mr. Brown had successfully proven he submitted the request “to its Secretary, Ms. Wiley.”

3. Allegation of Falsified Evidence: Terravita contended that the forwarded e-mail evidence offered by Mr. Brown was falsified.

Court’s Finding: The ALJ noted an inconsistency in Terravita’s position, stating, “Terravita did not contend that the written evidence of Mr. Brown’s August 5, 2016 records request, sent by e-mail to Ms. Wiley, was falsified.” This weakened the credibility of the falsification claim against the July 30 e-mail.

4. Non-Compliance with Internal Policy: Terravita argued that its own Rules, Policies, and Procedures required members to submit records requests to the General Manager and/or Director of Administration, not the Secretary.

Court’s Finding: The decision focused entirely on the violation of the state statute, A.R.S. § 33-1805, indicating that the statutory obligation superseded the association’s internal procedural preferences.

Legal Framework and Conclusions of Law

Governing Statute: A.R.S. § 33-1805(A) mandates that a homeowners’ association “shall have ten business days to fulfill a request for examination” of its financial and other records by a member.

Burden of Proof: The Petitioner was required to prove the violation by a “preponderance of the evidence,” defined as “such proof as convinces the trier of fact that the contention is more probably true than not.”

Conclusion of Law: The ALJ determined that Mr. Brown successfully established by a preponderance of the evidence that:

1. He submitted a request for records to Terravita’s Secretary via e-mail on July 30, 2016.

2. Terravita failed to fulfill this request within the statutory 10-business-day deadline.

Final Judgment: The Tribunal concluded that “Terravita violated the charged provision of A.R.S. § 33-1805.” It was also noted that Terravita did not contend that any of the statutory exceptions to disclosure, such as privileged communication or pending litigation, applied.

Final Order and Directives

The ALJ’s decision was formally adopted by the Commissioner of the Department of Real Estate on July 11, 2017, making it a Final Order with the following mandates:

Prevailing Party: Petitioner William M. Brown was deemed the prevailing party.

Compliance with Request: Terravita was ordered to “comply with the applicable provisions of A.R.S. § 33-1805 regarding Petitioner’s request of Terravita’s records” within 10 days of the Order.

Reimbursement of Filing Fee: Terravita was ordered to pay the Petitioner his filing fee of $500.00 directly to him within thirty (30) days.

Civil Penalty: The court determined that “No Civil Penalty is found to be appropriate in this matter.”

Effective Date: The Order was made effective five (5) days from the date of its certification. The Final Order itself is effective immediately from the date of service, July 11, 2017.


William M. Brown vs. Terravita Country Club, Inc.

Case Summary

Case ID 17F-H1716005-REL
Agency ADRE
Tribunal OAH
Decision Date 2017-07-10
Administrative Law Judge Velva Moses-Thompson
Outcome full
Filing Fees Refunded $500.00
Civil Penalties $0.00

Parties & Counsel

Petitioner William M. Brown Counsel
Respondent Terravita Country Club, Inc. Counsel Joshua Bolen

Alleged Violations

A.R.S. § 33-1805

Outcome Summary

The Petitioner was deemed the prevailing party after the Tribunal concluded that the Respondent, Terravita Country Club, Inc., violated A.R.S. § 33-1805 by failing to timely provide access to records within the mandated 10 business days. The Respondent was ordered to comply with the statute and refund the Petitioner's $500.00 filing fee. No civil penalty was imposed.

Key Issues & Findings

Failure to timely respond to records request

Petitioner alleged Respondent failed to timely respond to his July 30, 2016 records request, pursuant to A.R.S. § 33-1805(A). The Tribunal found that Petitioner established by a preponderance of the evidence that Respondent failed to fulfill the request for examination of records within 10 business days, violating A.R.S. § 33-1805.

Orders: Respondent is ordered to comply with A.R.S. § 33-1805 regarding Petitioner’s request for records within 10 days of the Order. Respondent is ordered to pay Petitioner his filing fee of $500.00 within thirty (30) days.

Filing fee: $500.00, Fee refunded: Yes

Disposition: petitioner_win

Cited:

  • A.R.S. § 33-1805
  • A.R.S. § 33-1805(A)

Analytics Highlights

Topics: HOA Records Request, Failure to Respond, Statutory Violation, Filing Fee Refund
Additional Citations:

  • A.R.S. § 33-1805
  • A.R.S. § 41-2198.01
  • A.R.S. § 41-1092.01

Video Overview

Audio Overview

Decision Documents

17F-H1716005-REL Decision – 574630.pdf

Uploaded 2025-10-09T03:31:03 (87.9 KB)

17F-H1716005-REL Decision – 575115.pdf

Uploaded 2025-10-09T03:31:03 (789.4 KB)





Briefing Doc – 17F-H1716005-REL


Briefing Document: Brown v. Terravita Country Club, Inc.

Executive Summary

This document summarizes the administrative hearing and final order in the case of William M. Brown (Petitioner) versus Terravita Country Club, Inc. (Respondent), Case No. 17F-H1716005-REL. The central issue was Terravita’s failure to respond to a member’s request for records within the 10-business-day timeframe mandated by Arizona Revised Statutes (A.R.S.) § 33-1805.

The Administrative Law Judge (ALJ) found the Petitioner’s testimony and evidence to be credible, establishing that Mr. Brown submitted a valid records request via e-mail on July 30, 2016, to which Terravita did not timely respond. The ALJ found the testimony of Terravita’s key witness to be unreliable and rejected Terravita’s defenses, which included claims of non-receipt, improper submission procedure, and falsified evidence.

Ultimately, the ALJ ruled in favor of the Petitioner, concluding that Terravita violated A.R.S. § 33-1805. The recommended order, which was subsequently adopted as a Final Order by the Commissioner of the Department of Real Estate, mandated that Terravita comply with the records request, reimburse the Petitioner’s $500 filing fee, and deemed the Petitioner the prevailing party. No civil penalty was assessed.

Case Overview

Case Detail

Information

Case Number

17F-H1716005-REL (OAH) / HO 17-16/005 (DRE)

Petitioner

William M. Brown (Appeared on behalf of himself)

Respondent

Terravita Country Club, Inc. (Represented by Joshua Bolen, Esq.)

Adjudicating Body

Arizona Office of Administrative Hearings

Adopting Authority

Arizona Department of Real Estate

Administrative Law Judge

Velva Moses-Thompson

Commissioner

Judy Lowe

Hearing Date

June 19, 2017

ALJ Decision Date

July 10, 2017

Final Order Date

July 11, 2017

Chronology of Events

February 12, 2016: Anita Bell requests records from Terravita via Mr. Brown’s e-mail account. The request is forwarded to General Manager Tom Forbes.

February 19, 2016: Mr. Forbes informs Ms. Bell that the records will be ready on February 22.

March 14, 2016: Ms. Bell submits another records request from Mr. Brown’s e-mail account.

March 18, 2016: Cici Rausch, Terravita’s Director of Administration, informs Ms. Bell when the records can be retrieved.

July 29, 2016: Date of the records request at the center of the legal dispute.

July 30, 2016: Mr. Brown e-mails the records request to Terravita’s Secretary, Fran Wiley. On the same day, he separately requests records from the Terravita Community Association, Inc. (TCA).

August 6, 2016: Mr. Brown sends another records request to Ms. Wiley.

August 8, 2016: TCA responds to Mr. Brown’s July 30 request.

August 12, 2016: Terravita responds to Mr. Brown’s August 6 request.

August 18, 2016: Mr. Brown files a Petition for Hearing with the Arizona Department of Real Estate, alleging Terravita’s failure to timely respond to his July 30 request.

September 9, 2016: Terravita files a response, alleging it did not receive the July 30 records request.

June 19, 2017: The administrative hearing is held.

July 10, 2017: The ALJ issues a decision finding in favor of Mr. Brown.

July 11, 2017: The Commissioner of the Department of Real Estate accepts the ALJ’s decision and issues a Final Order.

Analysis of the Central Dispute

The core of the case revolved around whether Terravita violated its statutory duty to respond to Mr. Brown’s records request dated July 29, 2016, which he e-mailed on July 30, 2016.

Petitioner’s Position and Evidence

Core Allegation: Mr. Brown testified that he sent the records request via e-mail to Terravita’s Secretary, Fran Wiley, on July 30, 2016, and that Terravita failed to respond within the 10-business-day period mandated by law.

Evidence: Mr. Brown submitted an August 12, 2016 forwarded e-mail (Exhibit P2) that contained the original July 30, 2016 e-mail sent to Ms. Wiley.

Judicial Finding: The ALJ found Mr. Brown’s testimony to be “credible.”

Respondent’s Defenses and the Court’s Findings

Terravita presented several arguments to contest the allegation, all of which were ultimately unpersuasive to the court.

1. Claim of Non-Receipt: Terravita contended it never received the July 30, 2016 request. Ms. Wiley testified she did not receive a request from Mr. Brown on July 29 or July 30.

Court’s Finding: The ALJ found Ms. Wiley’s testimony to be “unreliable.” The decision noted that Ms. Wiley testified that Terravita was “indirectly” informed around August 5 that “perhaps Mr. Brown had made the request,” which undermined the claim of complete non-awareness.

2. Use of an Incorrect E-mail Address: Ms. Wiley testified that she did not use the e-mail address to which Mr. Brown sent the request for Terravita affairs, claiming she used a different one in her official capacity as Secretary.

Court’s Finding: This argument was implicitly rejected, as the ALJ concluded that Mr. Brown had successfully proven he submitted the request “to its Secretary, Ms. Wiley.”

3. Allegation of Falsified Evidence: Terravita contended that the forwarded e-mail evidence offered by Mr. Brown was falsified.

Court’s Finding: The ALJ noted an inconsistency in Terravita’s position, stating, “Terravita did not contend that the written evidence of Mr. Brown’s August 5, 2016 records request, sent by e-mail to Ms. Wiley, was falsified.” This weakened the credibility of the falsification claim against the July 30 e-mail.

4. Non-Compliance with Internal Policy: Terravita argued that its own Rules, Policies, and Procedures required members to submit records requests to the General Manager and/or Director of Administration, not the Secretary.

Court’s Finding: The decision focused entirely on the violation of the state statute, A.R.S. § 33-1805, indicating that the statutory obligation superseded the association’s internal procedural preferences.

Legal Framework and Conclusions of Law

Governing Statute: A.R.S. § 33-1805(A) mandates that a homeowners’ association “shall have ten business days to fulfill a request for examination” of its financial and other records by a member.

Burden of Proof: The Petitioner was required to prove the violation by a “preponderance of the evidence,” defined as “such proof as convinces the trier of fact that the contention is more probably true than not.”

Conclusion of Law: The ALJ determined that Mr. Brown successfully established by a preponderance of the evidence that:

1. He submitted a request for records to Terravita’s Secretary via e-mail on July 30, 2016.

2. Terravita failed to fulfill this request within the statutory 10-business-day deadline.

Final Judgment: The Tribunal concluded that “Terravita violated the charged provision of A.R.S. § 33-1805.” It was also noted that Terravita did not contend that any of the statutory exceptions to disclosure, such as privileged communication or pending litigation, applied.

Final Order and Directives

The ALJ’s decision was formally adopted by the Commissioner of the Department of Real Estate on July 11, 2017, making it a Final Order with the following mandates:

Prevailing Party: Petitioner William M. Brown was deemed the prevailing party.

Compliance with Request: Terravita was ordered to “comply with the applicable provisions of A.R.S. § 33-1805 regarding Petitioner’s request of Terravita’s records” within 10 days of the Order.

Reimbursement of Filing Fee: Terravita was ordered to pay the Petitioner his filing fee of $500.00 directly to him within thirty (30) days.

Civil Penalty: The court determined that “No Civil Penalty is found to be appropriate in this matter.”

Effective Date: The Order was made effective five (5) days from the date of its certification. The Final Order itself is effective immediately from the date of service, July 11, 2017.